Terms and Conditions

TERMS AND CONDITIONS

Payment

Orders can be placed online or via email, phone or post. For commissioned or specially made items, full payment must be made in in advance of the item/s being despatched. This can be either the full amount at time of ordering or 50% on ordering followed by the remainder before the item/s are posted.
Deposits are non-refundable.

Orders placed online will be via secure payment provided by paypal.

If ordering by post please send full details of the item/s ordered including the item code if known, as well as your contact details. Cheques can not be cashed without this.

Please make cheques payable to Anna Clifton Jewellery and post to 22 White Road, Quinton, Birmingham. B32 2AE.

Delivery

Delivery of plated items is normally within 4 weeks of payment clearing.
Delivery of sterling silver or gold items is normally within 8 weeks of payment clearing.
All delivery times are approximate and are subject to change during very busy periods. Urgent orders can sometimes be met but please check first. by calling 07747691202 or emailing enquiries@annaclifton.co.uk

All delivery is via Royal Mail and will require a signature on delivery.

We do not take responsibility for delayed on non-delivery due to factors beyond our control.

Hand-Made Items

All items sold by Anna Clifton jewellery are handmade and are therefore subject to slight variation from the photograph shown on the website.

We make every effort to ensure your item is made to your satisfaction. If a mistake is made it will be rectified without hesitation and as soon as possible.

Returns

Online orders can be returned within 7 days for exchange*. Items must be in their original unworn condition with no damage to the packaging. Items must be returned via Royal Mail Special delivery. Return postage is non-refundable.
Bespoke or commissioned items are not usually eligible for exchange, however, an exchange may be offered at our discretion depending on the circumstances.

*Some crystal, pearl and stone colours may have to be ordered in for your item/s to be made to your requirements. These items are non-returnable unless they are faulty.

Copyright

All designs are owned by Anna Clifton and are copyrighted. Action will be taken against any company or person that copies any of the designs or photographs on the website or sent via email or post.